PayPal Optimising the Consumers’ Experience

UX RESEARCH
UX STRATEGY
USABILITY TESTING

The Challenge

Understand consumers’ behaviour and preferences regarding online shopping and evaluate the user’s experience from desktop and mobile PayPal consumer’s platforms.

What we did

Usability Testing, In-Depth Interviews, Competitor Analysis, Remote Research

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Outcomes

We uncovered insights that helped the consumer team optimise their content and digital experience resulting in better conversion and activation rates.

How can we help you?

Email jbreeze@objectiveexperience.com
or connect with James via Whatsapp

"We delight our clients by going the extra mile and helping them to get products, that are awesome to use, live on time.”

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