Alliance Bank Business Sign-Up App

Usability TestingRecruitment

Brief

To investigate the newly digitalized onboarding process of the bank and uncover usability and experience issues, as well as other areas of improvement.


What We Did

Usability Testing, Recruitment


Approach

We conducted a usability study in the form of a roleplay (Relationship Manager) together with 16 participants to uncover usability issues with the newly designed onboarding process.



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