DBS Internal UX

Usability Testing

Brief

To test a wide range of DBS products, including internal system upgrades, to improve designs and give better insight into user onboarding requirements before launch.


What We Did

Usability Testing


Approach

To conduct usability testing with eye-tracking with 6 participants each session to understand user journey, and to find out if the new design would be able to resolve the existing pain points encountered by users.



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