FedEx Online Shipping Platform

Usability Testing

Brief

Evaluate the online shipping platform with actual users to check whether the new design is easy to learn and use, and in doing so, to identify user experience issues and make recommendations.


What We Did

Usability testing


Approach

Conducted usability testing with eye-tracking on 6 participants. Participants carried out tasks on mobile and desktop to identify areas of improvement on the user interface.




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