Singtel Home Installation Kit

Data analysis, usability reporting

What We Did

Eye-tracking data analysis, usability reporting

Brief

To interpret eye-tracking and video data obtained using Tobii Glasses 2 while users attempted to use the Singtel Broadband Home Installation Kit in order to discover how the kit’s usability could be improved.

Approach

We gathered videos and eye-tracking data of users attempting the home broadband installation kit in their own homes, and then analysed the data and eye-tracking information from these videos to better understand the issues users faced while using this kit. Subsequently, we created a comprehensive usability report to communicate the results of this analysis and our recommendations for improvement.

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