Singtel Self-Serve Kiosk

RecruitmentUsability Testing

Brief

Usability testing for a new kiosk interface to improve the IA and UI including micro-interactions


What We Did

Recruitment, Usability Testing


Approach

We recruited and scheduled participants to match the real-world usage. The test was conducted during the peak hours the kiosk would be used and in the location the kiosk would be hosted, allowing the actual hustle and bustle of the environment to accurately set the usability test.



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